197 App Support

197 is a travel Passport and community for remembering the countries you visit, keeping travel memories and sharing selected stories.

Account access

Confirm your email first, then sign in with the same address. If you forget your password, choose Forgot password? on the sign-in screen.

Passport synchronization

Pull to refresh after reconnecting. Recent country selections are kept on the device while offline and synchronize when the account and internet connection are available.

Community standards

Do not post harassment, hate speech, sexual exploitation, violent threats, scams, spam, or content that violates another person's rights.

Safety reports and blocking

Use the ••• menu on a post to report it. Open a traveler's profile to block or unblock that account. Reports are stored privately, reviewed by the 197 team, and urgent safety issues are prioritized. If someone faces immediate danger, contact local emergency services.

Account deletion

Open Profile, tap Settings, then choose Delete account and confirm. This permanently removes the active account, associated records and uploaded account media.

Contact 197

Email: [email protected]

When contacting support, describe the affected screen and what happened. Never send your password, recovery code or private authentication token.